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How jk22 Handles Your Personal Information

This Privacy Policy explains exactly what data we collect when you use jk22, why we collect it, and how it is stored and protected. Whether you access the platform from Kuching or anywhere else in Malaysia, the same data practices apply to your account.

Account data protectede-Wallet payment details handled securelyNo data sold to third partiesYour rights explained clearlyContact us to request changes
jk22 How jk22 Handles Your Personal Information
DATA PRACTICES

How We Protect and Manage Your Information

Data security at jk22 is handled through a combination of technical controls and strict internal policies. Your account password is stored in encrypted form — we cannot retrieve it in plain text, only reset it via the verified OTP flow sent to your registered number. Cookies used on our platform are session-based and preference-related; they do not track you across unrelated websites. We review data retention periods periodically and remove account records that are no longer required under applicable rules.

Encrypted Account Credentials

Your password is never stored in readable form. Account access changes go through an OTP sent to your verified mobile number, keeping unauthorised access out.

Cookie Use and Control

We use cookies to keep your session active and remember your preferences. You can adjust cookie settings in your browser, though some features may behave differently as a result.

Payment Data Handling

Transaction references from Boost, GrabPay and FPX payments are stored only for reconciliation. Full wallet credentials are never held on our servers after a transaction completes.

Retention and Deletion

We keep your account data for as long as your account is open and for a defined period after closure. You can request a review of your records by contacting support.

PRIVACY CONTACT

How to Reach Us About Your Data

If you have questions about how your personal data is handled, want to request a copy of what we hold, or need to update your details, our support team is here to help. Reach out through any of the channels below and we will respond as promptly as we can. For account-specific data requests, have your registered email or account ID ready so we can verify your identity before making any changes.

Team online

Live Chat

Start a live chat session from your account dashboard. Our team can verify your identity and handle most data queries directly in the chat window.

Email Support

Send your data request or privacy question to our support email. Include your registered account email so we can locate your profile without delay.

Account Settings

Some personal details — such as your contact number or linked e-wallet — can be updated directly inside your account settings without contacting support.

Privacy Policy Questions You Might Have

These are the questions we hear most often about data privacy at jk22. If yours is not listed here, reach out via live chat or email and we will walk you through it.

We collect your name, email address, mobile number and account credentials at registration. Device data and session logs are also recorded to protect your account from unauthorised access.

We store transaction references and amounts for reconciliation purposes only. Your e-wallet PIN, Boost login credentials and GrabPay authentication details are never held on our systems.

Yes. Contact our support team via live chat or email with your registered account details. We will verify your identity and provide the data held on your profile.

Basic details like your contact number or linked e-wallet can be updated in account settings. For changes to your registered name or email, contact support for a verified update process.

We do not sell your data. Third-party payment processors handling DuitNow or FPX transfers receive only what is needed to complete your transaction, under binding data agreements.

Data is retained for a defined period after account closure, as required under applicable local regulations. You can ask support for specifics about the retention period that applies to your account.
Reference

Privacy Policy

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.