Reference

What Governs Your Account on jk22

These terms set out the rules that apply when you open an account, make a deposit via Touch 'n Go eWallet, Boost, or GrabPay, and access any part of the jk22 lobby.

Account eligibility based on local lawDeposits via Touch 'n Go eWallet, Boost, GrabPayJurisdiction-conditional accessData handling and retention policyContact rights and account requests
jk22 What Governs Your Account on jk22
HOW WE HANDLE THIS

Data, Cookies, Security and Account Retention

We collect only the data needed to run your account, process payments via your chosen Malaysian e-wallet, and keep transaction records accurate. Here is what that looks like in practice across four areas you should know about.

Data Handling We store your account registration details, deposit and withdrawal records, and session logs. We do not sell this data to third parties. You can request a copy of what we hold at any time via live chat.
Cookies and Browser Storage We use cookies to keep you logged in across your session and to remember your lobby preferences on mobile. Clearing your browser cache will remove these; you may need to log in again afterward.
Account Security Each login uses an OTP sent to your registered number. If you receive an OTP you did not request, contact live chat immediately and do not share the code with anyone.
Retention and Closure Account data is retained for the period required by our policy even after closure. To request deletion beyond standard retention, submit a written request via our support email with your account ID.
LEGAL CONTACT

How to Reach Us on Legal or Account Matters

If you have a question about these terms, want to request your account data, or need to dispute a transaction, our support team handles all three. Players in Kuching and across Malaysia can reach us through live chat directly inside the lobby — no separate form or email is required for most requests. For written records on formal matters, use our email channel.

Team online

Live Chat

Open the chat icon inside your account dashboard. Available for account queries, transaction disputes and data requests during platform operating hours.

Email Support

Send legal or formal account queries to our support email. We aim to acknowledge within one business day and resolve within three.

Account Settings

Some data requests — such as downloading your transaction history or updating personal details — can be completed directly inside your account settings without contacting support.

Common Questions About jk22 Legal Terms

These are the questions we hear most often about account rules, data rights and how our terms apply to you as a player in Malaysia.

Access depends on whether local law in your specific location permits it. You are responsible for confirming this before opening an account. We do not make that legal determination for you.

Yes. Open live chat inside your account and ask for a data summary. We will compile your registration details, deposit records via Touch 'n Go eWallet or Boost, and session history.

Standard account data is retained for the period set in our retention policy after closure. If you want deletion beyond that, submit a written request by email with your account ID attached.

Raise it within 30 days of the transaction date through live chat or email. Our account team will cross-reference your wallet deposit record — GrabPay, DuitNow or whichever rail you used — and respond.

We will update the revision date on this page when terms change. Continuing to use the platform after that date means you accept the revised version. To decline, close your account first.

You are. Every login is protected by an OTP sent to your registered number. Never share that code. If credentials are compromised and a transaction occurs, we cannot reverse it on that basis alone.
Reference

Legal

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.